At Noor Homes, we strive to ensure that you are completely satisfied with your purchase. However, if you find that you need to return an item, we have established a clear and customer-friendly returns policy to guide you through the process.

1. Refund Policy

Noor Homes operates under a strict no-refund policy. All sales are final once the order is dispatched.

Exceptions are made on a case-by-case basis only under the following conditions:

• Wrong product delivered (different from what was ordered)
• Significantly damaged product received — with unboxing video proof shared within 24 hours of delivery
• Short delivery/ missing items — subject to verification via courier weight slip

Note: Refund requests without supporting proof (unboxing video, photo of damaged item, weight discrepancy) will not be entertained. Change of mind, colour variation due to screen settings, or GST-related disputes are not grounds for a refund.

---

2. Exchange Policy

Exchanges are accepted only in the case of a manufacturing defect or wrong product delivery. The item must be:

• Unused, unwashed, and in original packaging
• Reported within 24 hours of delivery with video proof
• Shipped back to us — return shipping cost is borne by the customer

Once we receive and inspect the item, an exchange will be processed within 5–7 business days.

---

3. Short Delivery Claims

All orders are weighed and documented at the time of dispatch. A weight slip is generated by our courier partner for every shipment.

In case of a short delivery claim:

• We will share the courier weight slip as proof of what was dispatched
• The customer must provide an unboxing video or photographic evidence showing the discrepancy
• Without proof from both sides, only a partial goodwill refund may be offered at our discretion

We strongly recommend recording an unboxing video when receiving your Noor Homes order. This protects both parties in case of a dispute.

---

4. Damaged in Transit

If your order arrives damaged due to transit:

• Report within 24 hours of delivery
• Share clear photos or an unboxing video showing the damage
• We will file a complaint with our courier partner and offer a replacement or store credit based on stock availability

Damage reported after 24 hours will not be eligible for replacement or refund.

---

5. GST & Invoice Policy

Noor Homes is currently an unregistered supplier under GST, operating fully within the legal framework of Indian GST law. Being below the mandatory GST threshold is a standard provision recognised by the GST Council.

• We do not issue GST invoices at this time
• Our invoices are valid legal documents issued by a compliant small business
• No GST is charged on any order — customers save 12% compared to GST-registered sellers
• We cannot use any third-party GSTIN to raise invoices on our behalf

If a GST invoice is a mandatory requirement for your purchase, we recommend confirming this before placing your order. We are happy to clarify our invoice format prior to purchase.

Discount & Offer Policy

• Discounts are offered at our discretion and are not a standard offering
• Only one discount or offer can be applied per order
  
  

  How to Raise a Complaint

  WhatsApp us at +91 9211896444 with:

  • Your order number
  • Clear description of the issue
  • Photo or video proof — mandatory for damage, short delivery, or wrong product claims

  We aim to respond within 24–48 hours on working days.